System Administration

Can I change the email and password I use to sign in?

Absolutely, you can change your profile settings by clicking your name in the upper right corner, then choose settings from the drop down menu. This will open your profile settings, you can then enter a new email address in the provided field.

Can a Radio Workflow agent give me and my team a tour of the system?

Absolutely, we would love to show you around, just use the orange support button in the bottom right hand corner of this screen to contact us.

Is there a limitation on the number of users per subscription?

There is no limitation on users, you can have as many as you like.

Are you able to train my team on how to use the system?

Absolutely, we are committed to ensuring you get the most out of Radio Workflow, we will help you and your team every step of the way. We can provide online training free of charge or you can have an agent visit your office for a small fee, just use the orange support button in the bottom right hand corner of this screen to arrange your training day.

Do you have any references from people using the system?

Absolutely, for privacy reasons we can not publish the details on our site, but if you contact support, we can provide you with the information.

How do I submit a paperless production order/material instructions?

In Radio Workflow a paperless production order/material instructions are referred to as a Project. Select the plus sign in the top navigation bar and then choose Project, a fancy project wizard will then guide you through the rest of the process.

Who is allowed to submit production orders/material instructions?

In Radio Workflow a paperless production order/material instructions are referred to as a Project. Any user in your organisation can submit Projects.

When adding a spot I can not see a field to enter the Cart ID?

Only Radio Workflow users who have Traffic rights can modify the Cart ID. If you need to be able to enter a Cart ID contact the person who manages your workflow to be given the correct moderator status.

How do users download the finished spots?

When a spot is added into Radio Workflow some things are done in the background to make things just that little bit easier for you. We store files in multiple different formats and from the Project for each completed spot you have the option to download the audio file in MP3, WAV and OGG formats. It is important to note that Radio Workflow is smart, it knows who the Sales Person is for each bit of audio and will send them a copy of the completed spot via email automatically so they can run it past the client for approval.

Can Radio Workflow trim or modify a spot?

The short answer is yes. Radio Workflow can trim silence off the beginning and end of a spot when it is uploaded via Audio Box or downloaded from a third party delivery service such as DG Online and Adstream. As well as trim the audio we do some tests to make sure the audio is at a high standard ready for playback on air. Maintaining a high degree of quality is important and we help you police it.

So, Say I have 4 Car Dealers, can Radio Workflow assist with making sure the same voice isn’t used on each of them?

Absolutely, each Company in Radio Workflow is assigned a industry when the Company is created. When you add talent to a spot we check to make sure that the talent is not already used for a Company in the same industry. The best thing is, you don’t have to do anything exra to check, just add the talent and we will make sure it’s all good.

Who can upload media into Storage?

Any user can upload media into Storage.

Is there any way we can bulk import our client data, which currently sits on an excel sheet?

Absolutely, just select the import option from inside the Accounts area. We will then guide you through the rest of the process.

I created the same Company twice, how can I fix this?

We have a merge feature built into your workflow. Open the Company and then click on the big Merge button at the top of the page.

How do I delete a client?

We do not have a delete option for a Company. You can however archive it, which removes them from the general views but still keeps the Company data in tact. If you create the same Company multiple times you can merge them together.

We need our client types to be Key, Target, Secondary, Extra and Contra, can I change this?

You sure can, you can change the client types in the Customise menu if you have access. If you don’t have access, ask the person who set up your account for help.

I would like to create some of my own industries for Companies, is there a way I can do this?

You sure can, you can add, edit and delete industries in the Customise menu under Categories if you have access. If you don’t have access, ask the person who set up your account for help.